Certified Restaurant Professional (CRP)

4 modules | 45 minutes

Details

While food and customer service are the focus of a restaurant, in order to be successful you need to know the key business elements involved. This online course reinforces your understanding of the business fundamentals of restaurant operations.

Course Outline

The 4 modules of the course are: 

• Cost & Profitability 
• Maintain Product Quality & Cost Control 
• Marketing 
• Effective Branding

Course 1 of 5 in Certified Restaurant Professional (CRP) Program – Learn More

5 modules | 45 minutes

Details

Your preparation and presentation of food is, of course, the main activity that takes place in the back of the house. This online course gives you a better understanding of back-of-the-house (BOH) roles and responsibilities with a focus on various aspects of food service.

Course Outline

The 5 modules of the course are:  

• Smallwares 
• Dry-Heat Cooking Methods 
• Moist-Heat & Combination Cooking Methods 
• Quality Production Protocols & Equipment 
• Plating & Presentation

Course 2 of 5 in Certified Restaurant Professional (CRP) Program – Learn More

5 modules | 1 hour

Details

Working behind the scenes at a restaurant, your ability to set the stage for efficient food production is critical to the operation’s success. This 1-hour online course builds your knowledge and skills pertaining to back-of-the-house (BOH) activities and positions, focusing on equipment and pre-production tasks.

Course Outline

This course includes 5 modules: 

• Back-of-the-House Roles & Skills 
• Receiving & Storing Protocols 
• Preparation Equipment 
• Knives, Cutters & Mixers 
• Production & Presentation Methods

Course 3 of 5 in Certified Restaurant Professional (CRP) Program – Learn More

4 modules | 45 minutes

Details

Front-of-the-house (FOH) roles not only focus on customer service, you also have to be adept at handling operational activities involving reservations, payment and more. This online course provides you with the basics of front-of-the-house (FOH) operations.

Course Outline

The 4 modules of the course are: 

• FOH Positions, Tools & Service Styles 
• Reservations & Orders 
• Processing Payments 
• Service Recovery

Course 4 of 5 in Certified Restaurant Professional (CRP) Program – Learn More

6 modules | 1 hour

Details

Customer service is the most important aspect of front-of-the-house (FOH) positions. This online course enhances your knowledge and skills pertaining to quality customer service, communication and salesmanship.

Course Outline

This course includes 6 modules: 

• Hospitality, Customer Service & Teamwork 
• Team Member Characteristics 
• Communication 
• First Impressions 
• Guest Needs 
• Products & Services

Course 5 of 5 in Certified Restaurant Professional (CRP) Program – Learn More

Details

The ServSuccess Certified Restaurant Professional (CRP) Exam has been designed in collaboration with the restaurant industry to validate and certify the most critical competencies for emerging restaurant professionals. And because it is proctored online, you can schedule your exam at a time that’s convenient for you. All you need is a computer or laptop and a private location.

The exam focuses on the most important professional skills from the following areas:

• Front-of-the-house knowledge and service culture 
• Back-of-the-house and restaurant kitchen knowledge 
• Product quality & cost control 
• Branding & marketing 

If you have worked in hourly positions in both front- and back-of-the-house restaurant operations, this certification will help you demonstrate the expertise you’ve gained to employers, current and future. 

Who should apply 

Examples of the kinds of positions that qualify for the CRP certification include, but are not limited to: Baker, Bar Captain, Bartender, Cashier, Catering Coordinator, Cook, Counter Helper, Dishwasher, Grill Cook, Head Cook, Head Wait Staff, Host, Pantry, Saute Cook, Server, Station Cook, Trainer.

Exam Prerequisites

The ServSuccess Certified Restaurant Professional (CRP) has been designed in collaboration with the restaurant industry to validate and certify the most critical competencies for emerging restaurant professionals.

• Back-of-the-House Pre-Production
  • 5 Modules – 1 hour
• Back-of-the-House Production
  • 5 Modules – 45 minutes
• Basic Business Operations
  • 4 Modules – 45 minutes
• Front-of-the-House Basic Operations
  • 4 Modules – 45 minutes
• Front-of-the-House Service & Communication
  • 6 Modules – 1 hour

Upon completion of these online courses and verification of prerequisites (outlined below), the certification exam will help you demonstrate the expertise you’ve gained to employers, current and future.

Who should apply?

Examples of the kinds of positions that qualify for the CRP certification include, but are not limited to: Baker, Bar Captain, Bartender, Cashier, Catering Coordinator, Cook, Counter Helper, Dishwasher, Grill Cook, Head Cook, Head Wait Staff, Host, Pantry, Saute Cook, Server, Station Cook, Trainer.

Certification Exam Prerequisites: