Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes those professionals who are skilled at the many tasks they must perform.
The certification is supported by the START (Skills, Tasks, and Results Training) for Front Desk Representative. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 16 key tasks correctly.
- Identifying equipment and systems used by front desk staff
- Understanding the importance of key control
- Identifying the steps and tasks involved in pre-arrival, check in, and departure
- Demonstrating effective sales and upselling techniques used by the front desk.