Post-Secondary Education

Hotel Operations is the third course in a training suite that provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

• Support lodging managers in building successful teams and running profitable establishments
• Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course covers topics essential to understanding the various departments within a hotel property, how they operate, and what their unique goals and strategies are.
Knowing how all the departments of a hotel work together is crucial to improving communication and efficiency and providing a seamless guest experience. It’s essential for managers to support and understand how the entire hotel operates.

What sets this course apart:

• Hospitality focused– centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
• Media-rich, interactive– content is delivered through a variety of experiences (video,
  animation, interactive questions) that bring real-world hospitality situations into the
  learning
• Guided learning– allows learners to explore content and offer multiple opportunities
  to apply concepts learned
• Vetted by the industry– manager-level competencies have been developed with the
  input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

• 2.5 hours
• 8 modules (10-20 minutes each)
  • Rooms
  • Reservations
  • Front Desk
  • Housekeeping
  • Safety and Security
  • Facilities
  • Food and Beverage
  • Management Functions
• 100% digital, accessible on personal computers and mobile devices
• Includes companion guide
• Upon completing all modules, learners are awarded a certificate of completion for the course.
• Accessible to all – no time in position required

The Manager edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides restaurant managers in their interactions with guests and fellow employees.

Designed specifically for managers working in the hospitality industry, it includes industry examples that depict a variety of scenarios in which unconscious bias may occur and the impact they can have on individuals and the work environment.

9 Modules | 60 minutes

This course will help you:

• Define unconscious bias and the many forms it can take
• Understand the impact that bias can have on interactions with guests and fellow employees
• Understand how to conduct yourself with a greater awareness of others’ perspectives
• Learn how to proactively and reactively manage situations in which bias occurs
• Manage employee interactions to promote a more respectful and inclusive workplace
• Learn how to deal with difficult situations to minimize impact on the business

Be more than a manager. Be a leader.

Being a good manager is having the ability to run the day-to-day business effectively. It means you make sure your employees follow your operation’s standards and rules. But leadership is a step beyond that. Leadership is about inspiring people and challenging them. Leaders know that when their team succeeds, they succeed.

This scalable, interactive online training built upon AHLEI’s roots in the hospitality industry empowers managers to build a positive workplace culture, align day-to-day operations with organizational goals, and learn new tactics to connect with employees.

How you benefit from this course:

• Learn how to effectively build positive culture to create a workplace where employees want to stay
• Understand how to use emotional intelligence to connect to employees and increase your teams’ job satisfaction.
• Stand out as a manager who drives business results by learning how to align day-to-day operations your company’s organizational goals.
• Become a better leader by investing in your own career development and supporting employees through coaching and mentorship.

What sets this course apart:

• Hospitality-focused – centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
• Media-rich, interactive – content is delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning
• Scalable – online delivery allows for large-scale training to current and potential managers
• Guided learning –  allows learners to explore content and offer multiple opportunities to apply concepts learned
• Rooted in industry participation – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

• 2 1/2 hours
• 9 modules (10-20 minutes each)
  • Introduction
  • Building Culture
  • Emotional Intelligence
  • Developing Yourself and Others
  • Communicating on a Personal Level
  • Communicating on an Organizational Level
  • Planning a Meeting
  • Managing Your time
  • Facilitating the Planning Process
• 100% digital, accessible on personal computers and mobile devices
• Includes 18-page companion guide
• Upon completing all modules, learners are awarded a certificate of completion for the course.
• Accessible to all – no time in position required

Recruiting and Hiring provides management-level skills training for hospitality employees. The Hospitality Manager training series will set the stage for a strategy that answers the demand for training materials that:

• Support lodging managers in building successful teams and running profitable establishments
• Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course covers topics essential to successful recruiting and hiring, including recruitment marketing, the candidate experience, interviewing, candidate selection and job offers, compensation, orientation, and onboarding.

Effective recruiting and hiring is not only a way to provide a seamless guest experience, it’s also an incredible opportunity to positively influence the culture of an organization. It’s essential for managers to support and understand how the recruitment and hiring processes work.

What sets this course apart:

• Hospitality focused – centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
• Media-rich, interactive – content is delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning
• Guided learning – allows learners to explore content and offer multiple opportunities to apply concepts learned
• Vetted by the industry – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

• 2 hours
• 7 modules (10-20 minutes each)
  • Recruitment Marketing
  • The Candidate Experience
  • Interviewing Successfully
  • Selection and Job Offer
  • Compensation
  • Orientation
  • Onboarding
• 100% digital, accessible on personal computers and mobile devices
• Includes companion guide
• Upon completing all modules, learners are awarded a certificate of completion for the course.
• Accessible to all – no time in position required

The manager edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for managers working in hotels, lodging, and tourism. Building on the content in the employee program, the manager edition focuses on the vital role managers play in creating and promoting a harassment-free workplace culture and provides them with the tools they need to respond confidently and appropriately to sexual harassment claims. Developed in compliance with EEOC guidelines, the program takes a frank and modern approach to addressing and preventing sexual harassment in the workplace.

This course will help you:

• Define sexual harassment and the two forms it can take.
• Understand the harmful impact sexual harassment can have on victims, businesses, and those who harass.
• Recognize conduct that’s appropriate, and not appropriate, for work.
• Understand when and how to report sexual harassment.
• Recognize employer and manager liability for reporting and addressing sexual harassment.
• Learn how to create a harassment-free culture in the workplace.
• Understand how to investigate sexual harassment claims in the workplace.

9 Modules | 60 minutes

Hotel analytics have become an increasingly important skill for such professionals as revenue managers, general managers, corporate staff and research professionals. The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data.

This globally recognized professional credential validates your advanced knowledge in hotel industry analytics including foundational metrics, definitions, formulas and methodologies.

Resource Materials

The Certification in Hotel Industry Analytics is an online program developed to prepare you for the CHIA exam. It demonstrates how to analyze various types of hotel industry data and to make strategic inferences based upon that analysis. This program provides an in-depth review of the program content and includes both condensed and expanded versions of the training.

The CHIA online program includes case scenarios, hints, sample reports, industry “tricks of the trade,” analysis examples, quizzes, discussion questions, and application exercises that give you hands-on experience working with hotel data.

Core content areas include:

• Hotel Industry Analytical Foundations
• Hotel Math Fundamentals
• Property Level Benchmarking (STAR Reports)
• Hotel Industry Performance Reports

Course completion takes about four to six hours.

Prerequisites

The CHIA is a knowledge-based certification and does not have a time in position requirement.

Qualifying Position

Geared to revenue managers, GM’s, corporate staff and research professionals but requirement only calls for candidate to be employed in hospitality industry.

As a sales professional, you know your property and the way it can meet guest needs. You have great interpersonal skills that are paired with sound judgment. The Certified Hospitality Sales Professional certification recognizes the marketing and revenue management skills you possess and the professionalism you exhibit as you constantly work to keep up with the latest trends and sales techniques.

This globally recognized professional credential validates your advanced knowledge as a hospitality sales professional and all you do to stay current with the latest trends. The CHSP certification can help you excel in your current position, move further toward your career goals, and show that you are among the best in your profession.

Prerequisites

Qualifying Position

Qualifying position involves 50% or more responsibilities in all areas of hospitality sales. Titles include banquet/catering manager, director of sales, sales manager, sales coordinator and sales representative.

Time in Position

6 months:

• Supervisor, Manager, Department Head or Executive Certification eliminates time requirement
• Degree from an accredited academic institution eliminates time requirement