Moving North Carolina Forward
The ServSafe Alcohol Online Course provides the fundamentals of responsible alcohol service by combining interactive exercises, audio and video and role-play activities to help prepare participants for real-life scenarios. Designed for convenience, this mobile enabled four-hour course has a bookmark feature that allows users to easily return to where they left off.
ServSafe 6th Edition Food Handler® Online Course and Assessment is a comprehensive solution that delivers consistent food safety training to employees. This ensures the same food safety principles are delivered each and every time.
Sections can be completed in approximately 10 minutes.
Color photographs from the learner’s point of view helps reinforce food safety concepts.
Enhanced assessment can be taken at the completion of training to measure if employees have the minimum competency in food safety knowledge.
Covers five key areas:
Just as one bad apple can spoil the bunch, one negative online review can spoil your business’s chances of attracting new guests. And for tourism destinations, it can be even worse-negative feedback can impact an entire city or region. The reputations of hotels and museums, taxi companies and restaurants, all contribute to a destination’s profile.
AHLEI’s best-selling hospitality training program has now been expanded to address the guest service needs of tourism businesses, so all employees can deliver superior service that keeps guests raving about your destination.
The Guest Service Gold® Tourism online program features seven elements:
Participants view video segments of real tourism employees who model the traits, engage in interactive exercises, and test their knowledge through review questions. The online program includes access to a participant workbook in PDF format.
Guest Service Gold® Tourism prepares individuals for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® is the highest acknowledgement of guest service excellence for hospitality and tourism employees.
The Individual online training can be completed in two (2) hours. Following that training, the CGSP® exam consists of 30 multiple-choice questions that must be answered within one (1) hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.
Be more than a manager. Be a leader.
Being a good manager is having the ability to run the day-to-day business effectively. It means you make sure your employees follow your operation’s standards and rules. But leadership is a step beyond that. Leadership is about inspiring people and challenging them. Leaders know that when their team succeeds, they succeed.
This scalable, interactive online training built upon AHLEI’s roots in the hospitality industry empowers managers to build a positive workplace culture, align day-to-day operations with organizational goals, and learn new tactics to connect with employees.
How you benefit from this course:
What sets this course apart:
About the course:
Recruiting and Hiring provides management-level skills training for hospitality employees. The Hospitality Manager training series will set the stage for a strategy that answers the demand for training materials that:
This course covers topics essential to successful recruiting and hiring, including recruitment marketing, the candidate experience, interviewing, candidate selection and job offers, compensation, orientation, and onboarding.
Effective recruiting and hiring is not only a way to provide a seamless guest experience, it’s also an incredible opportunity to positively influence the culture of an organization. It’s essential for managers to support and understand how the recruitment and hiring processes work.
What sets this course apart:
About the course:
Guests expect safety, security, and privacy when visiting your property. Safety Matters is an online course that introduces lodging employees to some of the safety and security issues they might encounter as part of their job. The self-paced course can be used as an onboarding tool for new hotel employees, a pre-shift refresher, or a segment of a hospitality class for postsecondary and high school students, or workforce agencies.
The training provides guidelines for maintaining the health and safety of guests and employees, as well as practical tips for addressing safety and security risks.
Learners are provided with an opportunity to explore safety issues specific to different functional areas of a hotel, including:
Safety Matters includes a 15-question assessment to gauge employee learning. Trainees who pass the quiz can print out a certificate of completion.
The manager edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for managers working in hotels, lodging, and tourism. Building on the content in the employee program, the manager edition focuses on the vital role managers play in creating and promoting a harassment-free workplace culture and provides them with the tools they need to respond confidently and appropriately to sexual harassment claims. Developed in compliance with EEOC guidelines, the program takes a frank and modern approach to addressing and preventing sexual harassment in the workplace.
This course will help you:
9 Modules | 60 minutes
This 30-minute online course, developed by AHLEI in partnership with TripAdvisor, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service. Tens of millions of travelers share reviews of their hotel stays on TripAdvisor, the world’s largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing a property’s online reputation is essential and how guest reviews can contribute to a property’s bottom line.
Topics include:
The Manager edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides restaurant managers in their interactions with guests and fellow employees.
Designed specifically for managers working in the hospitality industry, it includes industry examples that depict a variety of scenarios in which unconscious bias may occur and the impact they can have on individuals and the work environment.
9 Modules | 60 minutes
This course will help you:
The Lodging Security Officer Learning Suite provides general safety and security techniques and tips as well as hospitality-specific information that security officers and other employees need to provide effective security at lodging properties. The online course can be used to prepare for the Certified Lodging Security Officer (CLSO) Online Exam, which is included in this package.
NEW! The CLSO learning suite now includes three Interactive simulations. These role-playing exercises use real-world scenarios to allow learners to assess their decision-making skills during incidents they’ll face on the job.
Content includes:
Total course length: 5 hours
According to Open Doors Organization, from 2014-2016, 26 million Americans with physical disabilities took 73 million trips, spending $17.3 billion. It is a market that is growing by 22 percent annually, according to Travel Agent Central.
Elements of Service: Serving Guests with Disabilities, revised in 2019, is an online learning program designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities (vision, hearing, and mobility impairments).
Learners are presented with a variety of service situations for guests with disabilities, where uninformed actions can cause distress or even danger. From the point of entry and check-in to food service and at touchpoints throughout a hotel visit, service providers learn the communication skills and tools that will create outstanding service interactions with this fast-growing traveling population.
Elements of Service provides all hospitality professionals from top to bottom with the tools they need to make sure a property’s interactions with people with disabilities are positive ones.
The program:
The goal of this program is to ensure that hotel staff feel confident and equipped to handle service interactions with hotel guests who are disabled—without the uncertainty, confusion, and missteps that often characterize the experience of both service providers and hotel guests with disabilities.
There are knowledge checks with feedback throughout the program. A 20-question quiz at the end of the course tests understanding.
Time to complete:
30-45 minutes
Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed. Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting impression on each of your guests, inspires your coworkers, and enhances your job satisfaction.
The Guest Service Gold®: Golden Opportunities online program features these seven elements:
The Guest Service Gold®: Golden Opportunities training prepares employees for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® designation is the highest acknowledgement of award-winning guest service for employees in the lodging industry.
This individual online training can be completed in two hours. The CGSP® exam consists of 30 multiple-choice questions that must be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.
More than ever before, the skills of a hospitality trainer are in high demand. Properties depend on trainers to manage and deliver training, to ensure regulations are met, and to prevent guest complaints or even lawsuits that can result from untrained employees. The Certified Hospitality Trainer certification recognizes that you know how to manage every step in the training process from assessing training needs to evaluating the results. The CHT certification can help you excel in your current position, move further toward your career goals, and show that you are among the best in your profession.
Resource Materials
Digital Study Guide
Prerequisites
Qualifying Position
Property-level training director, corporate level training executive, or department head at a hospitality company.
Position Examples
Training director/manager, corporate level training executive, HR director/manager
Time in Position
1 year Department Head experience:
Hotel analytics have become an increasingly important skill for such professionals as revenue managers, general managers, corporate staff and research professionals. The Certification in Hotel Industry Analytics (CHIA) is the only hotel-related certification that recognizes the skill and knowledge that these professionals have and is offered in partnership with STR, the global source for benchmarking and forecasting data.
This globally recognized professional credential validates your advanced knowledge in hotel industry analytics including foundational metrics, definitions, formulas and methodologies.
Resource Materials
The Certification in Hotel Industry Analytics is an online program developed to prepare you for the CHIA exam. It demonstrates how to analyze various types of hotel industry data and to make strategic inferences based upon that analysis. This program provides an in-depth review of the program content and includes both condensed and expanded versions of the training.
The CHIA online program includes case scenarios, hints, sample reports, industry “tricks of the trade,” analysis examples, quizzes, discussion questions, and application exercises that give you hands-on experience working with hotel data.
Core content areas include:
Course completion takes about four to six hours.
Prerequisites
The CHIA is a knowledge-based certification and does not have a time in position requirement.
Qualifying Position
Geared to revenue managers, GM’s, corporate staff and research professionals but requirement only calls for candidate to be employed in hospitality industry.
As a sales professional, you know your property and the way it can meet guest needs. You have great interpersonal skills that are paired with sound judgment. The Certified Hospitality Sales Professional certification recognizes the marketing and revenue management skills you possess and the professionalism you exhibit as you constantly work to keep up with the latest trends and sales techniques.
This globally recognized professional credential validates your advanced knowledge as a hospitality sales professional and all you do to stay current with the latest trends. The CHSP certification can help you excel in your current position, move further toward your career goals, and show that you are among the best in your profession.
Prerequisites
Qualifying Position
Qualifying position involves 50% or more responsibilities in all areas of hospitality sales. Titles include banquet/catering manager, director of sales, sales manager, sales coordinator and sales representative.
Time in Position
6 months:
Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well as employees. The fourth edition has a fresh look and easy-to-follow format.
Supervisory Skill Builders can be used to prepare for the Certified Hospitality Supervisor (CHS) professional certification designation. While employment in a supervisory capacity is required, completion of the program eliminates the 90-day time in position needed to qualify for the certification.
Ideal as a self-trainer, the series helps supervisors: meet management objectives for productivity and quality guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them.
The nine online modules are: