For educators only. Only Registered ServSafe Instructors or Proctors may administer ServSafe Exams. Each “Online Exam Access Code” is a unique, one-time use number which the examinee must enter into the computer to access the exam. Bulk requests may be submitted per educator.
Post-Secondary Education
ServSafe Manager Course with Online Proctored Exam (for students/teachers or bar owners only)
Online proctoring at home for the ServSafe® Food Protection Manager Certification Exam is now available! Schedule your exam at a time that’s convenient for you, all you need is a computer or laptop and a private location. This bundle includes the ServSafe Manager online course and the 90-question online Food Protection Manager Certification Exam and online proctoring through ProctorU. The purchase of this bundle also includes administration, processing and a ServSafe® Food Protection Manager Certification (valid for 5 years) upon successful completion of the exam.
Things you should know BEFORE you request this product: To use the online proctoring service through ProctorU, you must have access to a computer (PC or Mac). Mobile and tablets are not supported. You must also have a working webcam/mic and a private location. Click here to do a basic system test. Proctors give directions in English. After approval, you will receive an email with a ServSafe Manager Exam Access Code and directions for scheduling your exam through ProctorU. Frequently Asked Questions
Failed exams: If you do not pass your exam, you may schedule another exam following Retesting policy outlined below.
Retesting policy: Each retesting attempt requires a new exam access code request. An examinee may take the exam the first two times within a 30-day period, if necessary. If three or more attempts are required, the examinee must wait at least 60 days from their last attempt. No more than four attempts are allowed in a 12-month period.
ServSafe Allergens Online Course and Exam (for students/teachers or bar owners only)
The NEW ServSafe Allergens Online Course and Exam is a comprehensive solution that delivers consistent allergens training for people who prepare food. This course is appropriate for anyone who prepares food including back of the house employees, managers and even culinary students. Users may take the exam as soon as training is completed. This new ServSafe Allergens online course now includes sesame seeds which the FDA has added to the list of common allergens (now the big nine). The course also includes content on how to safely administer epinephrine for someone experiencing anaphylaxis.
The course content covers four key areas:
- Allergen Fundamentals,
- Front of the House,
- Back of the House,
- Managing Emergencies
ServSafe Food Handler Guide (set of 10, for students/teachers only)
The ServSafe Food Handler Guide 6th Edition easily integrates food safety into any existing onboarding training program. Sections can be completed in approximately 10 minutes. Color-coded sections for easy reference. Color photographs from the learner’s point of view helps reinforce food safety concepts Enhanced assessment can be taken at the completion of training to measure if employees have the minimum competency in food safety knowledge.
Covers five key areas:
- Basic Food Safety
- Personal Hygiene
- Cross-Contamination & Allergens
- Time and Temperature
- Cleaning and Sanitation
ServSafe Manager Book 7th Edition (for students/teachers only)
The ServSafe Manager Book, 7th Edition is ideal for one- or two-day classroom instruction helping students prepare to take the ServSafe Food Protection Manager Certification Exam.
It covers critical principles including: personal hygiene, cross contamination, time and temperature, receiving and storage, food safety management systems, training hourly employees, and more.
ServSafe classroom training is accepted in all 50 states for regulatory requirements up to 16 hours.
ServSafe Alcohol Online Course and Primary Exam 3rd Edition (for students/teachers only or bar owners)
The ServSafe Alcohol Online Course provides the fundamentals of responsible alcohol service by combining interactive exercises, audio and video and role-play activities to help prepare participants for real-life scenarios. Designed for convenience, this mobile enabled four-hour course has a bookmark feature that allows users to easily return to where they left off.
ServSafe Food Handler Online Course and Assessment (for students/teachers or bar owners only)
ServSafe 6th Edition Food Handler® Online Course and Assessment is a comprehensive solution that delivers consistent food safety training to employees. This ensures the same food safety principles are delivered each and every time.
Sections can be completed in approximately 10 minutes.
Color photographs from the learner’s point of view helps reinforce food safety concepts.
Enhanced assessment can be taken at the completion of training to measure if employees have the minimum competency in food safety knowledge.
Covers five key areas:
- Basic Food Safety
- Personal Hygiene
- Cross-Contamination & Allergens
- Time and Temperature
- Cleaning and Sanitation
Understanding Unconscious Bias in the Hospitality Industry, Manager
The Manager edition of Understanding Unconscious Bias in Hospitality is an interactive program that sheds light on the existence of unconscious bias and guides restaurant managers in their interactions with guests and fellow employees.
Designed specifically for managers working in the hospitality industry, it includes industry examples that depict a variety of scenarios in which unconscious bias may occur and the impact they can have on individuals and the work environment.
9 Modules | 60 minutes
This course will help you:
- Define unconscious bias and the many forms it can take
- Understand the impact that bias can have on interactions with guests and fellow employees
- Understand how to conduct yourself with a greater awareness of others’ perspectives
- Learn how to proactively and reactively manage situations in which bias occurs
- Manage employee interactions to promote a more respectful and inclusive workplace
- Learn how to deal with difficult situations to minimize impact on the business
TripAdvisor Reputation Management for Frontline Staff Online Course
This 30-minute online course, developed by AHLEI in partnership with TripAdvisor, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service. Tens of millions of travelers share reviews of their hotel stays on TripAdvisor, the world’s largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing a property’s online reputation is essential and how guest reviews can contribute to a property’s bottom line.
Topics include:
- An overview of TripAdvisor and their policies on fraud, threats, and blackmail
- Where negative reviews come from
- Manager and employee roles in the review process
- Tips on appropriate ways of asking guests for reviews
Sexual Harassment Prevention in Hospitality, Manager
The manager edition of Sexual Harassment Prevention in the Hospitality Industry is an interactive program designed specifically for managers working in hotels, lodging, and tourism. Building on the content in the employee program, the manager edition focuses on the vital role managers play in creating and promoting a harassment-free workplace culture and provides them with the tools they need to respond confidently and appropriately to sexual harassment claims. Developed in compliance with EEOC guidelines, the program takes a frank and modern approach to addressing and preventing sexual harassment in the workplace.
This course will help you:
- Define sexual harassment and the two forms it can take.
- Understand the harmful impact sexual harassment can have on victims, businesses, and those who harass.
- Recognize conduct that’s appropriate, and not appropriate, for work.
- Understand when and how to report sexual harassment.
- Recognize employer and manager liability for reporting and addressing sexual harassment.
- Learn how to create a harassment-free culture in the workplace.
- Understand how to investigate sexual harassment claims in the workplace.
9 Modules | 60 minutes
Safety Matters Online Program
Guests expect safety, security, and privacy when visiting your property. Safety Matters is an online course that introduces lodging employees to some of the safety and security issues they might encounter as part of their job. The self-paced course can be used as an onboarding tool for new hotel employees, a pre-shift refresher, or a segment of a hospitality class for postsecondary and high school students, or workforce agencies.
The training provides guidelines for maintaining the health and safety of guests and employees, as well as practical tips for addressing safety and security risks.
Learners are provided with an opportunity to explore safety issues specific to different functional areas of a hotel, including:
- Front Desk
- Lobby
- Guestroom
- Maintenance
- Food and Beverage
- Perimeter
Safety Matters includes a 15-question assessment to gauge employee learning. Trainees who pass the quiz can print out a certificate of completion.
Guest Service Gold Tourism Online Program and Certification
Just as one bad apple can spoil the bunch, one negative online review can spoil your business’s chances of attracting new guests. And for tourism destinations, it can be even worse-negative feedback can impact an entire city or region. The reputations of hotels and museums, taxi companies and restaurants, all contribute to a destination’s profile.
AHLEI’s best-selling hospitality training program has now been expanded to address the guest service needs of tourism businesses, so all employees can deliver superior service that keeps guests raving about your destination.
The Guest Service Gold® Tourism online program features seven elements:
- Recovery: Turn It Around
- Personalization: Provide an Individualized Experience
- Knowledge: Be in the Know
- Passion: Inspire Others
- Commitment: Be All In
- Inclusion: Include Everyone
- Personality: Be Yourself
Participants view video segments of real tourism employees who model the traits, engage in interactive exercises, and test their knowledge through review questions. The online program includes access to a participant workbook in PDF format.
Guest Service Gold® Tourism prepares individuals for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® is the highest acknowledgement of guest service excellence for hospitality and tourism employees.
The Individual online training can be completed in two (2) hours. Following that training, the CGSP® exam consists of 30 multiple-choice questions that must be answered within one (1) hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.
Guest Service Gold Golden Opportunities Online Program and Certification
Golden opportunities are moments and exchanges that, depending on your actions, can leave a guest feeling delighted or disappointed. Guest Service Gold®: Golden Opportunities demonstrates how to provide a level of guest service that leaves a lasting impression on each of your guests, inspires your coworkers, and enhances your job satisfaction.
The Guest Service Gold®: Golden Opportunities online program features these seven elements:
- Recovery: Turn it Around!
- Personalization: Provide an Individualized Experience!
- Knowledge: Be in the Know!
- Passion: Inspire Others!
- Commitment: Be All In!
- Inclusion: Include Everyone!
- Personality: Be Yourself!
The Guest Service Gold®: Golden Opportunities training prepares employees for the Certified Guest Service Professional (CGSP®) exam. Recognized worldwide, the CGSP® designation is the highest acknowledgement of award-winning guest service for employees in the lodging industry.
This individual online training can be completed in two hours. The CGSP® exam consists of 30 multiple-choice questions that must be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.
Elements of Service: Serving Guests with Disabilities Online Course
According to Open Doors Organization, from 2014-2016, 26 million Americans with physical disabilities took 73 million trips, spending $17.3 billion. It is a market that is growing by 22 percent annually, according to Travel Agent Central.
Elements of Service: Serving Guests with Disabilities, revised in 2019, is an online learning program designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities (vision, hearing, and mobility impairments).
Learners are presented with a variety of service situations for guests with disabilities, where uninformed actions can cause distress or even danger. From the point of entry and check-in to food service and at touchpoints throughout a hotel visit, service providers learn the communication skills and tools that will create outstanding service interactions with this fast-growing traveling population.
Elements of Service provides all hospitality professionals from top to bottom with the tools they need to make sure a property’s interactions with people with disabilities are positive ones.
The program:
- Teaches how to effectively and confidently interact with guests with disabilities
- Uses service situations, showing how a poor response can cause distress or even danger
- Takes learners through hotel experiences for travelers with disabilities
- Equips hospitality professionals with communication skills and tools to create outstanding service interactions
The goal of this program is to ensure that hotel staff feel confident and equipped to handle service interactions with hotel guests who are disabled—without the uncertainty, confusion, and missteps that often characterize the experience of both service providers and hotel guests with disabilities.
There are knowledge checks with feedback throughout the program. A 20-question quiz at the end of the course tests understanding.
Time to complete:
30-45 minutes
Certified Lodging Security Officer (CLSO) Learning Suite with Exam
The Lodging Security Officer Learning Suite provides general safety and security techniques and tips as well as hospitality-specific information that security officers and other employees need to provide effective security at lodging properties. The online course can be used to prepare for the Certified Lodging Security Officer (CLSO) Online Exam, which is included in this package.
NEW! The CLSO learning suite now includes three Interactive simulations. These role-playing exercises use real-world scenarios to allow learners to assess their decision-making skills during incidents they’ll face on the job.
Content includes:
- Overview of the hospitality industry along with types and organization of properties
- Rights and duties
- Code compliance
- Patrolling
- Documentation and other duties
- Legal powers and limitations
- Misdemeanors and felonies
- Investigations
- The legal system
- Responding to emergencies such as fire, power failures, weather emergencies, and medical emergencies
- Terrorism, civil unrest, weapons and shelter-in-place
Total course length: 5 hours
EXAM:
Proctor Required: No
# Questions: 60
Time Allowed: 2 hours
Passing Score: 70%
Retake Limit: None
Certified Hospitality Trainer (CHT) Online Program
More than ever before, the skills of a hospitality trainer are in high demand. Properties depend on trainers to manage and deliver training, to ensure regulations are met, and to prevent guest complaints or even lawsuits that can result from untrained employees. The Certified Hospitality Trainer certification recognizes that you know how to manage every step in the training process from assessing training needs to evaluating the results. The CHT certification can help you excel in your current position, move further toward your career goals, and show that you are among the best in your profession.
Resource Materials
Digital Study Guide
- The Digital Study Guide contains the ten key knowledge areas that correspond with the Exam Preparation Booklet. As you identify knowledge areas where you need review or additional learning, you can access that information on the Digital Study Guide.
Prerequisites
Qualifying Position
Property-level training director, corporate level training executive, or department head at a hospitality company.
Position Examples
Training director/manager, corporate level training executive, HR director/manager
Time in Position
1 year Department Head experience:
- Executive Certification takes 6 months off
- Degree from an accredited academic institution takes off 6 months
Certified Hospitality Sales Professional (CHSP) Online Program
As a sales professional, you know your property and the way it can meet guest needs. You have great interpersonal skills that are paired with sound judgment. The Certified Hospitality Sales Professional certification recognizes the marketing and revenue management skills you possess and the professionalism you exhibit as you constantly work to keep up with the latest trends and sales techniques.
This globally recognized professional credential validates your advanced knowledge as a hospitality sales professional and all you do to stay current with the latest trends. The CHSP certification can help you excel in your current position, move further toward your career goals, and show that you are among the best in your profession.
Prerequisites
Qualifying Position
Qualifying position involves 50% or more responsibilities in all areas of hospitality sales. Titles include banquet/catering manager, director of sales, sales manager, sales coordinator and sales representative.
Time in Position
6 months:
- Supervisor, Manager, Department Head or Executive Certification eliminates time requirement
- Degree from an accredited academic institution eliminates time requirement
Certified Hospitality Supervisor (CHS) Online Program
Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well as employees. The fourth edition has a fresh look and easy-to-follow format.
Supervisory Skill Builders can be used to prepare for the Certified Hospitality Supervisor (CHS) professional certification designation. While employment in a supervisory capacity is required, completion of the program eliminates the 90-day time in position needed to qualify for the certification.
Ideal as a self-trainer, the series helps supervisors: meet management objectives for productivity and quality guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them.
The nine online modules are:
- You as a Supervisor
- Effective Communication
- Conducting Orientation and Training
- Staffing and Scheduling
- Improving Employee Performance
- Handing Problems and Conflict
- Motivation and Team building
- Leadership
- Time Management