Certified Hospitality Manager (CHM)

Hotel Operations is the third course in a training suite that provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

• Support lodging managers in building successful teams and running profitable establishments
• Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course covers topics essential to understanding the various departments within a hotel property, how they operate, and what their unique goals and strategies are.
Knowing how all the departments of a hotel work together is crucial to improving communication and efficiency and providing a seamless guest experience. It’s essential for managers to support and understand how the entire hotel operates.

What sets this course apart:

• Hospitality focused– centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
• Media-rich, interactive– content is delivered through a variety of experiences (video,
  animation, interactive questions) that bring real-world hospitality situations into the
  learning
• Guided learning– allows learners to explore content and offer multiple opportunities
  to apply concepts learned
• Vetted by the industry– manager-level competencies have been developed with the
  input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

• 2.5 hours
• 8 modules (10-20 minutes each)
  • Rooms
  • Reservations
  • Front Desk
  • Housekeeping
  • Safety and Security
  • Facilities
  • Food and Beverage
  • Management Functions
• 100% digital, accessible on personal computers and mobile devices
• Includes companion guide
• Upon completing all modules, learners are awarded a certificate of completion for the course.
• Accessible to all – no time in position required

Course 1 of 5 in Certified Hospitality Manager (CHM) Program – Learn More

Be more than a manager. Be a leader.

Being a good manager is having the ability to run the day-to-day business effectively. It means you make sure your employees follow your operation’s standards and rules. But leadership is a step beyond that. Leadership is about inspiring people and challenging them. Leaders know that when their team succeeds, they succeed.

This scalable, interactive online training built upon AHLEI’s roots in the hospitality industry empowers managers to build a positive workplace culture, align day-to-day operations with organizational goals, and learn new tactics to connect with employees.

How you benefit from this course:

• Learn how to effectively build positive culture to create a workplace where employees want to stay
• Understand how to use emotional intelligence to connect to employees and increase your teams’ job satisfaction.
• Stand out as a manager who drives business results by learning how to align day-to-day operations your company’s organizational goals.
• Become a better leader by investing in your own career development and supporting employees through coaching and mentorship.

What sets this course apart:

• Hospitality-focused – centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
• Media-rich, interactive – content is delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning
• Scalable – online delivery allows for large-scale training to current and potential managers
• Guided learning –  allows learners to explore content and offer multiple opportunities to apply concepts learned
• Rooted in industry participation – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

• 2 1/2 hours
• 9 modules (10-20 minutes each)
  • Introduction
  • Building Culture
  • Emotional Intelligence
  • Developing Yourself and Others
  • Communicating on a Personal Level
  • Communicating on an Organizational Level
  • Planning a Meeting
  • Managing Your time
  • Facilitating the Planning Process
• 100% digital, accessible on personal computers and mobile devices
• Includes 18-page companion guide
• Upon completing all modules, learners are awarded a certificate of completion for the course.
• Accessible to all – no time in position required

Course 2 of 5 in Certified Hospitality Manager (CHM) Program – Learn More

Recruiting and Hiring provides management-level skills training for hospitality employees. The Hospitality Manager training series will set the stage for a strategy that answers the demand for training materials that:

• Support lodging managers in building successful teams and running profitable establishments
• Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course covers topics essential to successful recruiting and hiring, including recruitment marketing, the candidate experience, interviewing, candidate selection and job offers, compensation, orientation, and onboarding.

Effective recruiting and hiring is not only a way to provide a seamless guest experience, it’s also an incredible opportunity to positively influence the culture of an organization. It’s essential for managers to support and understand how the recruitment and hiring processes work.

What sets this course apart:

• Hospitality focused – centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
• Media-rich, interactive – content is delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning
• Guided learning – allows learners to explore content and offer multiple opportunities to apply concepts learned
• Vetted by the industry – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

• 2 hours
• 7 modules (10-20 minutes each)
  • Recruitment Marketing
  • The Candidate Experience
  • Interviewing Successfully
  • Selection and Job Offer
  • Compensation
  • Orientation
  • Onboarding
• 100% digital, accessible on personal computers and mobile devices
• Includes companion guide
• Upon completing all modules, learners are awarded a certificate of completion for the course.
• Accessible to all – no time in position required

Course 3 of 5 in Certified Hospitality Manager (CHM) Program – Learn More

Financial Management is the fourth course in a training suite that provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

• Support lodging managers in building successful teams and running profitable establishments
• Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course covers topics essential to understanding the management, including income statements, cost classifications, and productivity standards. It’s vital for hotel managers to know how to budget and schedule in ways that not only increase profit but also keep costs down and staff happy.

What sets this course apart:

• Hospitality focused– centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
• Media-rich, interactive– content is delivered through a variety of experiences (video,
  animation, interactive questions) that bring real-world hospitality situations into the
  learning
• Guided learning– allows learners to explore content and offer multiple opportunities
  to apply concepts learned
• Vetted by the industry– manager-level competencies have been developed with the
  input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

• 2.5 hours
• 8 modules (10-20 minutes each)
  • Income Statements
  • Cost Classification
  • Budgets
  • Variances and Budgets
  • Budgetary Control
  • Cash Flow and Pricing
  • Productivity Standards and Labor Costs
  • Forecasts and Work Scheduling
• English
• 100% digital, accessible on personal computers and mobile devices
• Includes companion guide
• Upon completing all modules, learners are awarded a certificate of completion for the course.
• Accessible to all – no time in position required

Course 4 of 5 in Certified Hospitality Manager (CHM) Program – Learn More

Revenue Management is the fifth course in a training suite that provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

• Support lodging managers in building successful teams and running profitable establishments
• Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course provides overview of sales tactics and strategies, forecasting demand and revenue, pricing, inventory management, and performance measurement. It will help managers define why revenue management matters as well as determine elements of a successful revenue-management strategy.

What sets this course apart:

• Hospitality focused– centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
• Media-rich, interactive– content is delivered through a variety of experiences (video,
  animation, interactive questions) that bring real-world hospitality situations into the
  learning
• Guided learning– allows learners to explore content and offer multiple opportunities
  to apply concepts learned
• Vetted by the industry– manager-level competencies have been developed with the
  input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

• 2.5 hours
• 8 modules (10-20 minutes each)
  • The Importance of Revenue Management
  • Elements of Revenue Management Strategy 1
  • Elements of Revenue Management Strategy 2
  • Internal Measures of Performance
  • External Measures of Performance
  • Revenue Management Tactics & Strategies
  • Strategic Pricing
  • Stay-Control Tactics
• English
• 100% digital, accessible on personal computers and mobile devices
• Includes companion guide
• Upon completing all modules, learners are awarded a certificate of completion for the course.
• Accessible to all – no time in position required

Course 5 of 5 in Certified Hospitality Manager (CHM) Program – Learn More

The Hospitality Manager Learning Suite provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

• Support lodging managers in building successful teams and running profitable establishments
• Increase employee engagement and retention through more effective management and increased opportunities for career growth

What sets this learning suite apart:

• Hospitality focused– centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
• Media-rich, interactive– content is delivered through a variety of experiences (video,
  animation, interactive questions) that bring real-world hospitality situations into the
  learning
• Guided learning– allows learners to explore content and offer multiple opportunities
  to apply concepts learned
• Vetted by the industry– manager-level competencies have been developed with the
  input of key stakeholders and operators to ensure training is relevant and accessible

About the program:

• 5 Courses (can be taken individually if preferred)
  • Hotel Operations
  • Leadership
  • Recruiting and Hiring
  • Financial Management
  • Revenue Management
• Each course takes approximately 2 to 2.5 hours to complete
• English
• 100% digital, accessible on personal computers and mobile devices
• Includes companion guide
• Upon completing all modules, learners are awarded a certificate of completion for the course.

Qualifying position:

A person who supervises three or more property-staff individuals; has job duties that are at least 40 percent managerial in nature and which include such tasks as leading hotel operations, budgeting and forecasting, recruiting hotel staff, scheduling, and making decisions and judgment calls while performing daily duties.

Time in Position:
6 months:

• Supervisor, Manager, Department Head or Executive Certification eliminates time requirement
• Degree from an accredited academic institution eliminates time requirement
• Successful completion of Hospitality Manager learning suite eliminates time requirement

EXAM:
Proctor Required: No
# Questions: 100
Time Allowed: 2 hours
Passing Score: 70%
Retake Limit: 2 attempts included