General managers and hospitality executives provide leadership to every level of a hospitality operation. They establish the vision and lead their staff in executing it. Their dedication to the hospitality industry is evident in the way they seek out continuing education, manage their employees, and ensure the financial success of the property. The Certified Hotel Administrator (CHA) is a prestigious certification that recognizes these leadership and managerial skills.
Program features include:
- Review material on the go. You can download program content to your computer, mobile device or tablet for offline reading.
- Content organized by topic in a modular format that makes it easy to review material in any order
- A practice quiz with each module that can be taken as many times as needed
Resource Materials
The Certified Hotel Administrator review program is a self-paced online program that helps you prepare for the CHA certification exam. You can access it online or download the content into a mobile device, tablet or computer.
The program is segmented by modules with topics including:
- Financial Management
- Food and Beverage Management
- Human Resources
- Leadership
- Marketing and Sales
- Revenue Management
- Rooms Management
You can focus on one area at a time in any order. Each module includes a practice quiz that you can take as many times as you wish before attempting to take the comprehensive final exam.
Prerequisites
Qualifying Position
- General Manager, owner/operator* in a lodging hospitality company, or corporate executive at a lodging hospitality company responsible for the operation of two or more properties. (*A corporate executive is defined as an individual, employed by a firm responsible for the operation of two or more properties, who serves as a regional or corporate director of operations, or has ultimate corporate responsibility for rooms, marketing, finance, food and beverage, revenue management, human resources or engineering.)
- Assistant general manager or director of operations/rooms division (after successfully completing the CRDE).
Position Examples
General Manager, Asst. General Manager
Time in Position
2 years of experience
How to Reduce Time in Position
- Remove 1 year with 1 current AHLEI department head certification (limit 1)
- Remove 1 year with degree from an accredited academic institution (limit 1)