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6 modules | 1 hour
Details
Customer service is the most important aspect of front-of-the-house (FOH) positions. This online course enhances your knowledge and skills pertaining to quality customer service, communication and salesmanship.
Course Outline
This course includes 6 modules:
- Hospitality, Customer Service & Teamwork
- Team Member Characteristics
- Communication
- First Impressions
- Guest Needs
- Products & Services
Course 5 of 5 in Certified Restaurant Professional (CRP) Program – Learn More