Be more than a manager. Be a leader.
Being a good manager is having the ability to run the day-to-day business effectively. It means you make sure your employees follow your operation’s standards and rules. But leadership is a step beyond that. Leadership is about inspiring people and challenging them. Leaders know that when their team succeeds, they succeed.
This scalable, interactive online training built upon AHLEI’s roots in the hospitality industry empowers managers to build a positive workplace culture, align day-to-day operations with organizational goals, and learn new tactics to connect with employees.
How you benefit from this course:
- Learn how to effectively build positive culture to create a workplace where employees want to stay
- Understand how to use emotional intelligence to connect to employees and increase your teams’ job satisfaction.
- Stand out as a manager who drives business results by learning how to align day-to-day operations your company’s organizational goals.
- Become a better leader by investing in your own career development and supporting employees through coaching and mentorship.
What sets this course apart:
- Hospitality-focused – centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
- Media-rich, interactive – content is delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning
- Scalable – online delivery allows for large-scale training to current and potential managers
- Guided learning – allows learners to explore content and offer multiple opportunities to apply concepts learned
- Rooted in industry participation – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible
About the course:
- 2 1/2 hours
- 9 modules (10-20 minutes each)
- Introduction
- Building Culture
- Emotional Intelligence
- Developing Yourself and Others
- Communicating on a Personal Level
- Communicating on an Organizational Level
- Planning a Meeting
- Managing Your time
- Facilitating the Planning Process
- 100% digital, accessible on personal computers and mobile devices
- Includes 18-page companion guide
- Upon completing all modules, learners are awarded a certificate of completion for the course.
- Accessible to all – no time in position required
Course 2 of 5 in Certified Hospitality Manager (CHM) Program – Learn More