Certified Restaurant Manager (CRM)

9 modules | 1.5 to 2 hours

Details

This online course helps you review all the accounting and finance principles every restaurant manager should understand, from business plans to income statements.

Course Outline

There are 9 modules in the course. 

• Accounting & Finance Basics
• Capital Budgets
• The Business Plan
• Operational Planning & Change
• Financial Planning & Analysis
• Controlling Food Costs
• Controlling Labor Costs
• Understanding Income Statements
• Accounts Receivable  

Course 1 of 5 in Certified Restaurant Manager (CRM) Program – Learn More

7 modules | 1.5 to 2 hours

Details

Building on your knowledge of financial management principles, this online course enhances your expertise on forecasting, budgeting and profitability.

Course Outline

This course is composed of 7 modules: 
• Menu Item Pricing 
• Menu Sales Mix Analysis 
• Forecasting & Budgeting Basics 
• Preparing Food & Labor Budgets 
• Budgeting for Profit 
• Managing for Profit 
• Managing Variance

Course 2 of 5 in Certified Restaurant Manager (CRM) Program – Learn More

7 modules | 1.5 to 2 hours

As a manager, one of your biggest challenges is keeping costs under control. This online course helps you master all aspects of operational cost control.

Course Outline

This course includes 7 modules: 

• Understanding Food Costs
• Forecasting & Calculating Food Costs
• Estimating Food Production 
• Understanding Labor Costs
• Optimizing Labor Productivity 
• Scheduling 
• Revenue Collection & Security 

Course 3 of 5 in Certified Restaurant Manager (CRM) Program – Learn More

6 modules | 1.5 to 2 hours

Details

Managing employees successfully means understanding the various procedures, laws and processes involved. This online course will walk you through the legalities of and the best practices for managing your staff.

Course Outline

This course includes 6 modules:

• Components of Compensation
• Compensation Law & Procedures
• Overview of Workplace Laws
• State and Federal Employment Laws
• Time Management and Planning
• Planning & Conducting Meetings

Course 4 of 5 in Certified Restaurant Manager (CRM) Program – Learn More

6 modules | 1.5 to 2 hours

Details

Finding, onboarding and training employees takes a significant portion of your time as a manager. Learn how to most effectively navigate the various aspects of managing this process with the help of this online course.

Course Outline

This course includes 6 modules:

• Position Analysis & Job Description
• The Recruitment Process
• Screening & Interviewing Tools
• Documentation & Hiring Procedures
• Planning & Evaluating Orientation Programs
• Procedures for Training Programs

Course 5 of 5 in Certified Restaurant Manager (CRM) Program – Learn More

Details

The ServSuccess Certified Restaurant Manager (CRM) Exam has been designed in collaboration with the restaurant industry to validate and certify the most critical competencies for restaurant professionals who hire and manage staff, develop processes and procedures, and drive budgeting. *PLEASE NOTE, THIS IS NOT THE SERVSAFE FOOD PROTECTION MANAGER EXAM.

The exam focuses on the most important management skills from the following areas:

• Financial management & performance
• Purchasing & cost control
• Finding, hiring and training employees
• Managing employee performance
• Safety & regulations
• Marketing planning & evaluation

If you are in a management position reporting to the General Manager or above, this certification will help you demonstrate your expertise as a manager and leader to current and future employers.

Who should apply?

Examples of the kinds of management positions that qualify for the CRM certification include, but are not limited to: Banquet Chef, Banquet Manager, Catering Manager, Food & Beverage Manager, Food Service Manager, General Manager, Kitchen Manager, Restaurant Manager.

Exam Prerequisites

The ServSuccess Certified Restaurant Manager (CRM) has been designed in collaboration with the restaurant industry to validate and certify the most critical competencies for restaurant professionals who hire and manage staff, develop processes and procedures, and drive budgeting. *PLEASE NOTE, THIS IS NOT THE SERVSAFE FOOD PROTECTION MANAGER COURSE.

The CRM Online Bundle includes (5) Courses as well as the Certification Exam:

• Fundamentals of Financial Management
  • 9 modules – 1.5 to 2 hours
• Understanding Financial Performance
  • 7 modules – 1.5 to 2 hours
• Controlling Operational Costs
  • 7 modules – 1.5 to 2 hours
• Managing Compensation, Time, and Legal Requirements
  • 6 modules – 1.5 to 2 hours
• Managing the Employment Process
  • 6 modules – 1.5 to 2 hours

Upon completion of these online courses and verification of prerequisites (outlined below), the certification exam will help you demonstrate your expertise as a manager and leader to current and future employers.

Who should apply?

Examples of the kinds of management positions that qualify for the CRM certification include, but are not limited to: Banquet Chef, Banquet Manager, Catering Manager, Food & Beverage Manager, Food Service Manager, General Manager, Kitchen Manager, Restaurant Manager.

Certification Exam Prerequisites: