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Professional Advancement

Hospitality Manager: Hotel Operations Online Course

September 10, 2023 by Kecia Poling

Hotel Operations is the third course in a training suite that provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

  • Support lodging managers in building successful teams and running profitable establishments
  • Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course covers topics essential to understanding the various departments within a hotel property, how they operate, and what their unique goals and strategies are.
Knowing how all the departments of a hotel work together is crucial to improving communication and efficiency and providing a seamless guest experience. It’s essential for managers to support and understand how the entire hotel operates.

What sets this course apart:

  • Hospitality focused– centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
  • Media-rich, interactive– content is delivered through a variety of experiences (video,
    animation, interactive questions) that bring real-world hospitality situations into the
    learning
  • Guided learning– allows learners to explore content and offer multiple opportunities
    to apply concepts learned
  • Vetted by the industry– manager-level competencies have been developed with the
    input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

  • 2.5 hours
  • 8 modules (10-20 minutes each)
    • Rooms
    • Reservations
    • Front Desk
    • Housekeeping
    • Safety and Security
    • Facilities
    • Food and Beverage
    • Management Functions
  • 100% digital, accessible on personal computers and mobile devices
  • Includes companion guide
  • Upon completing all modules, learners are awarded a certificate of completion for the course.
  • Accessible to all – no time in position required

Course 1 of 5 in Certified Hospitality Manager (CHM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Hospitality Manager through these related courses.

Take Exam Only

Have you previously taken all 5 courses individually and want to earn the Certified Hospitality Manager (CHM) credential? See if you qualify to take the exam.

Hospitality Manager: Hotel Operations Online Course

Sep 10, 2023

Hospitality Manager: Leadership Online Course

September 9, 2023 by Kecia Poling

Be more than a manager. Be a leader.

Being a good manager is having the ability to run the day-to-day business effectively. It means you make sure your employees follow your operation’s standards and rules. But leadership is a step beyond that. Leadership is about inspiring people and challenging them. Leaders know that when their team succeeds, they succeed.

This scalable, interactive online training built upon AHLEI’s roots in the hospitality industry empowers managers to build a positive workplace culture, align day-to-day operations with organizational goals, and learn new tactics to connect with employees.

How you benefit from this course:

  • Learn how to effectively build positive culture to create a workplace where employees want to stay
  • Understand how to use emotional intelligence to connect to employees and increase your teams’ job satisfaction.
  • Stand out as a manager who drives business results by learning how to align day-to-day operations your company’s organizational goals.
  • Become a better leader by investing in your own career development and supporting employees through coaching and mentorship.

What sets this course apart:

  • Hospitality-focused – centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
  • Media-rich, interactive – content is delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning
  • Scalable – online delivery allows for large-scale training to current and potential managers
  • Guided learning –  allows learners to explore content and offer multiple opportunities to apply concepts learned
  • Rooted in industry participation – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

  • 2 1/2 hours
  • 9 modules (10-20 minutes each)
    • Introduction
    • Building Culture
    • Emotional Intelligence
    • Developing Yourself and Others
    • Communicating on a Personal Level
    • Communicating on an Organizational Level
    • Planning a Meeting
    • Managing Your time
    • Facilitating the Planning Process
  • 100% digital, accessible on personal computers and mobile devices
  • Includes 18-page companion guide
  • Upon completing all modules, learners are awarded a certificate of completion for the course.
  • Accessible to all – no time in position required

Course 2 of 5 in Certified Hospitality Manager (CHM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Hospitality Manager through these related courses.

Take Exam Only

Have you previously taken all 5 courses individually and want to earn the Certified Hospitality Manager (CHM) credential? See if you qualify to take the exam.

Hospitality Manager: Leadership Online Course

Sep 9, 2023

Hospitality Manager: Recruiting & Hiring Online Course

September 8, 2023 by Kecia Poling

Recruiting and Hiring provides management-level skills training for hospitality employees. The Hospitality Manager training series will set the stage for a strategy that answers the demand for training materials that:

  • Support lodging managers in building successful teams and running profitable establishments
  • Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course covers topics essential to successful recruiting and hiring, including recruitment marketing, the candidate experience, interviewing, candidate selection and job offers, compensation, orientation, and onboarding.

Effective recruiting and hiring is not only a way to provide a seamless guest experience, it’s also an incredible opportunity to positively influence the culture of an organization. It’s essential for managers to support and understand how the recruitment and hiring processes work.

What sets this course apart:

  • Hospitality focused – centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
  • Media-rich, interactive – content is delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning
  • Guided learning – allows learners to explore content and offer multiple opportunities to apply concepts learned
  • Vetted by the industry – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

  • 2 hours
  • 7 modules (10-20 minutes each)
    • Recruitment Marketing
    • The Candidate Experience
    • Interviewing Successfully
    • Selection and Job Offer
    • Compensation
    • Orientation
    • Onboarding
  • 100% digital, accessible on personal computers and mobile devices
  • Includes companion guide
  • Upon completing all modules, learners are awarded a certificate of completion for the course.
  • Accessible to all – no time in position required

Course 3 of 5 in Certified Hospitality Manager (CHM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Hospitality Manager through these related courses.

Take Exam Only

Have you previously taken all 5 courses individually and want to earn the Certified Hospitality Manager (CHM) credential? See if you qualify to take the exam.

Hospitality Manager: Recruiting & Hiring Online Course

Sep 8, 2023

Hospitality Manager: Financial Management Online Course

September 7, 2023 by Kecia Poling

Financial Management is the fourth course in a training suite that provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

  • Support lodging managers in building successful teams and running profitable establishments
  • Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course covers topics essential to understanding the management, including income statements, cost classifications, and productivity standards. It’s vital for hotel managers to know how to budget and schedule in ways that not only increase profit but also keep costs down and staff happy.

What sets this course apart:

  • Hospitality focused– centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
  • Media-rich, interactive– content is delivered through a variety of experiences (video,
    animation, interactive questions) that bring real-world hospitality situations into the
    learning
  • Guided learning– allows learners to explore content and offer multiple opportunities
    to apply concepts learned
  • Vetted by the industry– manager-level competencies have been developed with the
    input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

  • 2.5 hours
  • 8 modules (10-20 minutes each)
    • Income Statements
    • Cost Classification
    • Budgets
    • Variances and Budgets
    • Budgetary Control
    • Cash Flow and Pricing
    • Productivity Standards and Labor Costs
    • Forecasts and Work Scheduling
  • English
  • 100% digital, accessible on personal computers and mobile devices
  • Includes companion guide
  • Upon completing all modules, learners are awarded a certificate of completion for the course.
  • Accessible to all – no time in position required

Course 4 of 5 in Certified Hospitality Manager (CHM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Hospitality Manager through these related courses.

Take Exam Only

Have you previously taken all 5 courses individually and want to earn the Certified Hospitality Manager (CHM) credential? See if you qualify to take the exam.

Hospitality Manager: Financial Management Online Course

Sep 7, 2023

Hospitality Manager: Revenue Management Online Course

September 6, 2023 by Kecia Poling

Revenue Management is the fifth course in a training suite that provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

  • Support lodging managers in building successful teams and running profitable establishments
  • Increase employee engagement and retention through more effective management and increased opportunities for career growth

This course provides overview of sales tactics and strategies, forecasting demand and revenue, pricing, inventory management, and performance measurement. It will help managers define why revenue management matters as well as determine elements of a successful revenue-management strategy.

What sets this course apart:

  • Hospitality focused– centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
  • Media-rich, interactive– content is delivered through a variety of experiences (video,
    animation, interactive questions) that bring real-world hospitality situations into the
    learning
  • Guided learning– allows learners to explore content and offer multiple opportunities
    to apply concepts learned
  • Vetted by the industry– manager-level competencies have been developed with the
    input of key stakeholders and operators to ensure training is relevant and accessible

About the course:

  • 2.5 hours
  • 8 modules (10-20 minutes each)
    • The Importance of Revenue Management
    • Elements of Revenue Management Strategy 1
    • Elements of Revenue Management Strategy 2
    • Internal Measures of Performance
    • External Measures of Performance
    • Revenue Management Tactics & Strategies
    • Strategic Pricing
    • Stay-Control Tactics
  • English
  • 100% digital, accessible on personal computers and mobile devices
  • Includes companion guide
  • Upon completing all modules, learners are awarded a certificate of completion for the course.
  • Accessible to all – no time in position required

Course 5 of 5 in Certified Hospitality Manager (CHM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Hospitality Manager through these related courses.

Take Exam Only

Have you previously taken all 5 courses individually and want to earn the Certified Hospitality Manager (CHM) credential? See if you qualify to take the exam.

Hospitality Manager: Revenue Management Online Course

Sep 6, 2023

Certified Hospitality Manager (CHM) Online Learning Suite and Exam

September 3, 2023 by Kecia Poling

The Hospitality Manager Learning Suite provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

  • Support lodging managers in building successful teams and running profitable establishments
  • Increase employee engagement and retention through more effective management and increased opportunities for career growth

What sets this learning suite apart:

  • Hospitality focused– centered on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
  • Media-rich, interactive– content is delivered through a variety of experiences (video,
    animation, interactive questions) that bring real-world hospitality situations into the
    learning
  • Guided learning– allows learners to explore content and offer multiple opportunities
    to apply concepts learned
  • Vetted by the industry– manager-level competencies have been developed with the
    input of key stakeholders and operators to ensure training is relevant and accessible

About the program:

  • 5 Courses (can be taken individually if preferred)
    • Hotel Operations
    • Leadership
    • Recruiting and Hiring
    • Financial Management
    • Revenue Management
  • Each course takes approximately 2 to 2.5 hours to complete
  • English
  • 100% digital, accessible on personal computers and mobile devices
  • Includes companion guide
  • Upon completing all modules, learners are awarded a certificate of completion for the course.

Qualifying position:

A person who supervises three or more property-staff individuals; has job duties that are at least 40 percent managerial in nature and which include such tasks as leading hotel operations, budgeting and forecasting, recruiting hotel staff, scheduling, and making decisions and judgment calls while performing daily duties.

Time in Position:
6 months:

  • Supervisor, Manager, Department Head or Executive Certification eliminates time requirement
  • Degree from an accredited academic institution eliminates time requirement
  • Successful completion of Hospitality Manager learning suite eliminates time requirement

EXAM:
Proctor Required: No
# Questions: 100
Time Allowed: 2 hours
Passing Score: 70%
Retake Limit: 2 attempts included

Certified Hospitality Manager (CHM) Online Learning Suite and Exam

Sep 3, 2023

Certified Hospitality Manager (CHM) Exam

September 2, 2023 by Kecia Poling


Completed all 5 courses related to the Certified Hospitality Manager (CHM) program? Check below to see if you qualify to sit for the exam.

Completed courses:

  • Hotel Operations
  • Leadership
  • Recruiting and Hiring
  • Financial Management
  • Revenue Management

Qualifying position:

A person who supervises three or more property-staff individuals; has job duties that are at least 40 percent managerial in nature and which include such tasks as leading hotel operations, budgeting and forecasting, recruiting hotel staff, scheduling, and making decisions and judgment calls while performing daily duties.

Time in Position:
6 months:

  • Supervisor, Manager, Department Head or Executive Certification eliminates time requirement
  • Degree from an accredited academic institution eliminates time requirement
  • Successful completion of Hospitality Manager learning suite eliminates time requirement

Details:
Proctor Required: No
# Questions: 100
Time Allowed: 2 hours
Passing Score: 70%
Retake Limit: 2 attempts included

See Related Courses

Gain additional skills in Hospitality Management through these related courses.

Take Exam Only

Meet the prerequisites and ready to test your knowledge as a Hospitality Manager?

Certified Hospitality Manager (CHM) Exam

Sep 2, 2023

Basic Business Operations

April 25, 2023 by chris

4 modules | 45 minutes

Details

While food and customer service are the focus of a restaurant, in order to be successful you need to know the key business elements involved. This online course reinforces your understanding of the business fundamentals of restaurant operations.

Course Outline

The 4 modules of the course are: 

  • Cost & Profitability 
  • Maintain Product Quality & Cost Control 
  • Marketing 
  • Effective Branding

Course 1 of 5 in Certified Restaurant Professional (CRP) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Professional through these related courses.

Take Exam Only

Interested in earning the Certified Restaurant Professional (CRP) credential? See if you qualify to take the exam.

Basic Business Operations

Apr 25, 2023

Controlling Costs

April 25, 2023 by chris

9 modules | 1 hour

Details

As you supervise operations at your restaurant you need to be mindful of managing the costs involved to ensure the business stays profitable. This online course enhances your skills and knowledge related to revenue protection, cash management and forecasting.

Course Outline

The 9 modules of this course are: 

  • Production Costs 
  • Production Quality & Waste 
  • Beverage Cost Controls 
  • Service and Portion Controls 
  • Labor Cost Controls 
  • Forecasts & Scheduling 
  • Cash Management 
  • Revenue Security: Part One 
  • Revenue Security: Part Two

Course 1 of 5 in Certified Restaurant Supervisor (CRS) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Supervisor through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Supervisor (CRS) credential? See if you qualify to take the exam.

Controlling Costs

Apr 25, 2023

Fundamentals of Financial Management

April 25, 2023 by chris

9 modules | 1.5 to 2 hours

Details

This online course helps you review all the accounting and finance principles every restaurant manager should understand, from business plans to income statements.

Course Outline

There are 9 modules in the course. 

  • Accounting & Finance Basics
  • Capital Budgets
  • The Business Plan
  • Operational Planning & Change
  • Financial Planning & Analysis
  • Controlling Food Costs
  • Controlling Labor Costs
  • Understanding Income Statements
  • Accounts Receivable  

Course 1 of 5 in Certified Restaurant Manager (CRM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills in Restaurant Management through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Manager (CRM) credential? See if you qualify to take the exam.

Fundamentals of Financial Management

Apr 25, 2023

Back of the House Production

April 24, 2023 by chris

5 modules | 45 minutes

Details

Your preparation and presentation of food is, of course, the main activity that takes place in the back of the house. This online course gives you a better understanding of back-of-the-house (BOH) roles and responsibilities with a focus on various aspects of food service.

Course Outline

The 5 modules of the course are:  

  • Smallwares 
  • Dry-Heat Cooking Methods 
  • Moist-Heat & Combination Cooking Methods 
  • Quality Production Protocols & Equipment 
  • Plating & Presentation

Course 2 of 5 in Certified Restaurant Professional (CRP) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Professional through these related courses.

Take Exam Only

Interested in earning the Certified Restaurant Professional (CRP) credential? See if you qualify to take the exam.

Back of the House Production

Apr 24, 2023

Cost Control Fundamentals

April 24, 2023 by chris

7 modules | 1 hour

Details

Having a basic understanding of the costs involved in the operation of your restaurant is critical to your success as a supervisor. This online course helps you better understand the basics of cost control, from purchasing and receiving to inventory.

Course Outline

This course contains 7 modules: 

  • Your Role in Cost Control & Food Cost 
  • Labor Cost & Understanding Profitability 
  • Controlling Costs during Purchasing 
  • Controlling Costs during Receiving 
  • The Inventory Process 
  • Calculating & Pricing Inventory 
  • Controlling Costs during Storage and Issuing

Course 2 of 5 in Certified Restaurant Supervisor (CRS) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Supervisor through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Supervisor (CRS) credential? See if you qualify to take the exam.

Cost Control Fundamentals

Apr 24, 2023

Understanding Financial Performance

April 24, 2023 by chris

7 modules | 1.5 to 2 hours

Details

Building on your knowledge of financial management principles, this online course enhances your expertise on forecasting, budgeting and profitability.

Course Outline

This course is composed of 7 modules: 
• Menu Item Pricing 
• Menu Sales Mix Analysis 
• Forecasting & Budgeting Basics 
• Preparing Food & Labor Budgets 
• Budgeting for Profit 
• Managing for Profit 
• Managing Variance

Course 2 of 5 in Certified Restaurant Manager (CRM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills in Restaurant Management through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Manager (CRM) credential? See if you qualify to take the exam.

Understanding Financial Performance

Apr 24, 2023

Back of the House Pre Production

April 23, 2023 by chris

5 modules | 1 hour

Details

Working behind the scenes at a restaurant, your ability to set the stage for efficient food production is critical to the operation’s success. This 1-hour online course builds your knowledge and skills pertaining to back-of-the-house (BOH) activities and positions, focusing on equipment and pre-production tasks.

Course Outline

This course includes 5 modules: 

  • Back-of-the-House Roles & Skills 
  • Receiving & Storing Protocols 
  • Preparation Equipment 
  • Knives, Cutters & Mixers 
  • Production & Presentation Methods

Course 3 of 5 in Certified Restaurant Professional (CRP) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Professional through these related courses.

Take Exam Only

Interested in earning the Certified Restaurant Professional (CRP) credential? See if you qualify to take the exam.

Back of the House Pre Production

Apr 23, 2023

Safety & Regulations

April 23, 2023 by chris

5 modules | 50 minutes

Details

One of the most important aspects of your role as a supervisor is ensuring the safety of your team and your guests. This course enhances your ability to maintain a lawful, safe and healthy workplace.

Course Outline

The 5 modules composing this course are: 

  • Operational Laws 
  • Inspections and Serving Safe Food & Beverages 
  • A Safe and Healthy Workplace 
  • A Safe Workplace Environment 
  • Workplace Safety and Preventing Violence

Course 3 of 5 in Certified Restaurant Supervisor (CRS) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Supervisor through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Supervisor (CRS) credential? See if you qualify to take the exam.

Safety & Regulations

Apr 23, 2023

Controlling Operational Costs

April 23, 2023 by chris

7 modules | 1.5 to 2 hours

As a manager, one of your biggest challenges is keeping costs under control. This online course helps you master all aspects of operational cost control.

Course Outline

This course includes 7 modules: 

  • Understanding Food Costs
  • Forecasting & Calculating Food Costs
  • Estimating Food Production 
  • Understanding Labor Costs
  • Optimizing Labor Productivity 
  • Scheduling 
  • Revenue Collection & Security 

Course 3 of 5 in Certified Restaurant Manager (CRM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills in Restaurant Management through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Manager (CRM) credential? See if you qualify to take the exam.

Controlling Operational Costs

Apr 23, 2023

Leadership & Communication

April 22, 2023 by chris

6 modules | 1 hour

Details

To be successful as a supervisor you need to be adept at working with the restaurant employees you manage. This online course reinforces and builds your team management and communication skills.

Course Outline

The 6 modules of the course are: 

  • Leadership & Teamwork 
  • Delegating Tasks, Motivating & Coaching Employees 
  • Training Adult Learners
  • Managing Employees & Goal Basics 
  • Communication Fundamentals 
  • Effective Communication

Course 4 of 5 in Certified Restaurant Supervisor (CRS) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Supervisor through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Supervisor (CRS) credential? See if you qualify to take the exam.

Leadership & Communication

Apr 22, 2023

Managing Compensation, Time, and Legal Requirements

April 22, 2023 by chris

6 modules | 1.5 to 2 hours

Details

Managing employees successfully means understanding the various procedures, laws and processes involved. This online course will walk you through the legalities of and the best practices for managing your staff.

Course Outline

This course includes 6 modules:

  • Components of Compensation
  • Compensation Law & Procedures
  • Overview of Workplace Laws
  • State and Federal Employment Laws
  • Time Management and Planning
  • Planning & Conducting Meetings

Course 4 of 5 in Certified Restaurant Manager (CRM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills in Restaurant Management through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Manager (CRM) credential? See if you qualify to take the exam.

Managing Compensation, Time, and Legal Requirements

Apr 22, 2023

Front of the House Basic Operations

April 20, 2023 by chris

4 modules | 45 minutes

Details

Front-of-the-house (FOH) roles not only focus on customer service, you also have to be adept at handling operational activities involving reservations, payment and more. This online course provides you with the basics of front-of-the-house (FOH) operations.

Course Outline

The 4 modules of the course are: 

  • FOH Positions, Tools & Service Styles 
  • Reservations & Orders 
  • Processing Payments 
  • Service Recovery

Course 4 of 5 in Certified Restaurant Professional (CRP) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Professional through these related courses.

Take Exam Only

Interested in earning the Certified Restaurant Professional (CRP) credential? See if you qualify to take the exam.

Front of the House Basic Operations

Apr 20, 2023

Managing the Employment Process

April 20, 2023 by chris

6 modules | 1.5 to 2 hours

Details

Finding, onboarding and training employees takes a significant portion of your time as a manager. Learn how to most effectively navigate the various aspects of managing this process with the help of this online course.

Course Outline

This course includes 6 modules:

  • Position Analysis & Job Description
  • The Recruitment Process
  • Screening & Interviewing Tools
  • Documentation & Hiring Procedures
  • Planning & Evaluating Orientation Programs
  • Procedures for Training Programs

Course 5 of 5 in Certified Restaurant Manager (CRM) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills in Restaurant Management through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Manager (CRM) credential? See if you qualify to take the exam.

Managing the Employment Process

Apr 20, 2023

Front-of-the-House Service & Communication

April 18, 2023 by chris

6 modules | 1 hour

Details

Customer service is the most important aspect of front-of-the-house (FOH) positions. This online course enhances your knowledge and skills pertaining to quality customer service, communication and salesmanship.

Course Outline

This course includes 6 modules: 

  • Hospitality, Customer Service & Teamwork 
  • Team Member Characteristics 
  • Communication 
  • First Impressions 
  • Guest Needs 
  • Products & Services

Course 5 of 5 in Certified Restaurant Professional (CRP) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Professional through these related courses.

Take Exam Only

Interested in earning the Certified Restaurant Professional (CRP) credential? See if you qualify to take the exam.

Front-of-the-House Service & Communication

Apr 18, 2023

Managing Daily Operations

April 18, 2023 by chris

7 modules | 1 hour

Details

As a supervisor at a restaurant, you need to stay on top of the big picture operational details to help your team succeed. This online course supports your expertise on the fundamentals of day-to-day restaurant operations such as work scheduling, gauging quality of product and service, and selling effectively.

Course Outline

This course includes 7 modules: 

  • Business Fundamentals 
  • Scheduling & Assessing Needs 
  • Monitoring Performance Standards 
  • Monitoring & Assessing Product Quality 
  • Evaluating & Monitoring Service Quality 
  • Effective Selling Methods 
  • Off-Premise Customs & Handling Customer Complaints

Course 5 of 5 in Certified Restaurant Supervisor (CRS) Program – Learn More


Take Individual Course

Best option for self-paced professional development in a single topic.

See Related Courses

Gain additional skills as a Restaurant Supervisor through these related courses.

Take Exam Only

Interested in earning Certified Restaurant Supervisor (CRS) credential? See if you qualify to take the exam.

Managing Daily Operations

Apr 18, 2023

ServSuccess Certified Restaurant Supervisor (CRS) Exam

April 14, 2023 by chris

Details

The ServSuccess Certified Restaurant Supervisor (CRS) Exam has been designed in collaboration with the restaurant industry to validate and certify the most critical competencies for restaurant professionals who supervise, direct, coordinate and train employees. And because the exam is proctored online, you can schedule your exam at a time that’s convenient for you. All you need is a computer or laptop and a private location. 

The exam focuses on the most important supervisory skills from the following areas: 

  • Implementation of company policies 
  • Meeting customer service and quality assurance goals 
  • Leadership 
  • Workplace safety 
  • Cost control 

If you are in an entry-level supervisory or management position, this certification will help you demonstrate your expertise as a supervisor and leader to current and future employers. 

Who should apply 

Examples of the kinds of positions that qualify for the CRS certification include, but are not limited to: Assistant Kitchen Manager, Assistant Manager, Cafeteria Manager, Closer, Food Service Supervisor, Key Hourly Associate, Kitchen Lead, Opener, Shift Leader, Shift Manager, Shift Supervisor, Supervisor.

Exam Prerequisites


See Related Courses

Gain additional skills as a Restaurant Supervisor through these related courses.

Take Exam Only

Meet the prerequisites and ready to test your knowledge as a Restaurant Supervisor?

ServSuccess Certified Restaurant Supervisor (CRS) Exam

Apr 14, 2023

ServSuccess Certified Restaurant Professional (CRP) Exam

April 10, 2023 by chris

Details

The ServSuccess Certified Restaurant Professional (CRP) Exam has been designed in collaboration with the restaurant industry to validate and certify the most critical competencies for emerging restaurant professionals. And because it is proctored online, you can schedule your exam at a time that’s convenient for you. All you need is a computer or laptop and a private location.

The exam focuses on the most important professional skills from the following areas:  

  • Front-of-the-house knowledge and service culture 
  • Back-of-the-house and restaurant kitchen knowledge 
  • Product quality & cost control 
  • Branding & marketing 

If you have worked in hourly positions in both front- and back-of-the-house restaurant operations, this certification will help you demonstrate the expertise you’ve gained to employers, current and future. 

Who should apply 

Examples of the kinds of positions that qualify for the CRP certification include, but are not limited to: Baker, Bar Captain, Bartender, Cashier, Catering Coordinator, Cook, Counter Helper, Dishwasher, Grill Cook, Head Cook, Head Wait Staff, Host, Pantry, Saute Cook, Server, Station Cook, Trainer.

Exam Prerequisites


See Related Courses

Gain additional skills as a Restaurant Professional through these related courses.

Take Exam Only

Meet the prerequisites and ready to test your knowledge as a Restaurant Professional?

ServSuccess Certified Restaurant Professional (CRP) Exam

Apr 10, 2023
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